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Quick answers to common questions about our services.
We typically respond to all inquiries within 24 hours during business days. For urgent technical issues, our live chat support is available for immediate assistance during business hours (9 AM - 6 PM EST).
For the fastest resolution, please include: the specific tool or feature you're using, your browser and operating system, a detailed description of the issue, and any error messages you're seeing. Screenshots or screen recordings are also very helpful.
Yes, phone support is available for premium users and enterprise customers. For general inquiries, we recommend starting with our live chat or email support for the fastest response. Phone support is available Monday-Friday, 9 AM - 6 PM EST.
Basic support is free for all users. This includes email support, live chat, and access to our knowledge base. Premium support with priority response times and phone support is available for enterprise customers.
Absolutely! We value user feedback and regularly implement feature requests from our community. Use the contact form above with "Feature Request" as the subject, or reach out through any of our support channels. We review all suggestions and prioritize them based on user demand and technical feasibility.